How can I tell whether a university feels welcoming rather than merely impressive?

To judge whether a university may feel welcoming, look beyond its reputation or impressive facilities. Pay attention to how students and staff respond to questions and concerns, the atmosphere in classes and student life, and whether academic and personal support fit your needs. Ask specific questions at an open day or information session, and, if possible, compare current students’ perspectives and classroom impressions across several sources. Check not only what happens when things go well, but also how difficulties are handled, and verify the details in official information because experiences can differ by faculty and year.